Effective Policy

Terms of Service

Clear, straightforward agreements that protect both your home and our crew. We believe in transparency—no hidden clauses, no surprises. These terms outline how Homeshinecrew operates, what you can expect from our service, and how we handle the details that matter.

Last Updated: January 2026
Entity: Homeshinecrew, 17 M. Paterno St., San Juan, Metro Manila

Trust & Safety

Verified Protocols

  • Background-checked crew members
  • Eco-safe supply guarantee
  • Insured service operations
Section 1
Acceptance

1. Agreement to Terms

By accessing and using homeshinecrew.cc, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, we respectfully ask that you refrain from using our website or submitting inquiries through our contact channels.

These terms constitute a legal agreement between you ("the Client") and Homeshinecrew ("the Service Provider"). We reserve the right to update these terms at any time, with changes effective immediately upon posting. Continued use of our services constitutes acceptance of any modifications.

2. Service Scope & Limitations

Homeshinecrew provides residential and commercial cleaning services within Metro Manila, with primary coverage in San Juan and select surrounding areas. Our website serves as an informational platform and inquiry channel only. We do not process bookings, payments, or contracts through this website.

All service quotes, scheduling, and agreements are finalized via direct communication (phone, email, or in-person consultation). The information presented on this site—including pricing estimates, service descriptions, and process timelines—is for general guidance only and does not constitute a binding contract.

3. Client Responsibilities

To ensure optimal service delivery, clients agree to:

  • Provide accurate information regarding property size, condition, and special requirements when submitting inquiries.
  • Ensure safe access to the premises for our crew during scheduled service hours (Mon-Fri: 8:00-18:00, Sat: 9:00-17:00).
  • Secure pets and personal valuables prior to service commencement.
  • Notify Homeshinecrew of any hazards, structural issues, or restricted areas at least 24 hours before service.
Section 2
Liability

4. Liability & Insurance

Homeshinecrew maintains comprehensive liability insurance covering accidental damage during service operations. Our crew is trained to exercise extreme care, but in the rare event of damage caused by negligence, we will repair or replace affected items subject to our insurance policy terms.

Limitations: We are not liable for pre-existing damage, wear and tear, or items not secured by the client.-valuables, electronics, and fragile collections must be stored or clearly marked as "do not touch" to qualify for our protection coverage.

All claims must be reported within 24 hours of service completion with photographic evidence. Resolution is subject to our internal review process (typically 3-5 business days).

5. Privacy & Data Use

We collect minimal personal data: name, contact details, and service requirements via our contact form. This information is used exclusively for providing quotes and scheduling services. We do not sell, rent, or share your data with third parties.

Our website uses essential cookies for basic functionality. For detailed information, please review our Cookie Policy.

Section 3
General

6. General Provisions

Governing Law

These terms are governed by the laws of the Philippines. Any disputes shall be resolved in the courts of Metro Manila.

Termination

We reserve the right to refuse service for violations of these terms or unsafe working conditions.

Entire Agreement

These terms represent the complete agreement between parties regarding website use.

Questions about these terms?

We're here to clarify anything you need. Reach out directly.

Mon-Fri: 8:00-18:00 | Sat: 9:00-17:00

Office Location

17 M. Paterno St.,
San Juan, Metro Manila,
Philippines
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